> For the complete documentation index, see [llms.txt](https://docs.shortcutco.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.shortcutco.com/readme/dispatch/ai-powered-dispatch.md).

# AI-powered Dispatch features

Dispatch includes AI tools that help you plan smarter and faster. These are available from the Dispatch page. [Open Dispatch →](https://shortcutco.com/dispatch)

<figure><img src="/files/k8Cpk8nfBy8HPx7ykAwH" alt="Dispatch Command Center with AI Insights panel showing crew balancing recommendations"><figcaption><p>The Dispatch Command Center — the left panel shows Plan Health warnings and AI Insights with actionable suggestions. The main area lists jobs grouped by crew with estimated times.</p></figcaption></figure>

## AI capabilities

### Estimate Duration

AI estimates how long a job will take (in minutes) based on the services, property size, and historical data.

**When to use:** You're planning the day and want realistic time blocks for each stop.

### Suggest Placement

AI recommends the optimal position for a job in the day's schedule, considering drive time and existing assignments.

**When to use:** You've just added a new job and want to know where it fits best.

### Fix Schedule

AI identifies scheduling problems (overlapping jobs, impossible drive times, gaps) and suggests fixes.

**When to use:** Something feels off about the day's plan and you want a second opinion.

### Balance Crews

AI redistributes jobs across teams so no single crew is overloaded while another is light.

**When to use:** One crew has 12 jobs and another has 4 — let AI even things out.

### Health Insights

AI flags dispatch health risks and assigns severity levels (low, med, high). Examples: a crew with too many jobs, a job with no assigned team, or unrealistic drive times.

**When to use:** Before committing to a day's plan, run health insights to catch issues.

### Natural Language Commands

Type instructions in plain English and Dispatch will interpret them. Examples:

* "Move the Johnson job to the afternoon"
* "Swap crews A and B for tomorrow"
* "Reschedule the 3pm job to next Tuesday"

**When to use:** You want to make quick changes without clicking through menus.

## How to use AI features

{% stepper %}
{% step %}

### Open Dispatch

Go to [Dispatch →](https://shortcutco.com/dispatch) and select the date.
{% endstep %}

{% step %}

### Choose an AI action

Select the AI tool you want from the Dispatch toolbar.
{% endstep %}

{% step %}

### Review the suggestion

AI will show you a preview of proposed changes before anything is applied.

<figure><img src="/files/wuqTr646lLHpprIch5Ms" alt="Dispatch command center with Optimize and plan health controls"><figcaption><p>AI suggestions start from plan health and Optimize controls.</p></figcaption></figure>
{% endstep %}

{% step %}

### Apply or dismiss

Apply the suggestion to commit the changes, or dismiss to keep things as they are.
{% endstep %}
{% endstepper %}

{% hint style="info" %}
AI suggestions always go through the **changeset preview** workflow — nothing changes until you confirm. See [Dispatch changesets and audit](/readme/dispatch/changesets-and-audit.md).
{% endhint %}

## Related pages

* [Dispatch overview](/readme/dispatch.md)
* [Dispatch changesets and audit](/readme/dispatch/changesets-and-audit.md)

<details>

<summary>Still stuck?</summary>

Email **<hello@shortcutco.com>** with a screenshot of the AI suggestion and what you expected.

</details>