> For the complete documentation index, see [llms.txt](https://docs.shortcutco.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.shortcutco.com/readme/finances-invoices-and-payments/mark-an-invoice-as-paid-manual.md).

# Mark an invoice as paid (offline payments)

Use this when you were paid outside of Shortcut (for example: check, cash, or a bank transfer).

## When to use this

* A customer mailed a check
* A customer paid cash
* You recorded payment somewhere else and want Shortcut to stop showing it as unpaid

## Steps

{% stepper %}
{% step %}

### Go to **Invoices**

{% endstep %}

{% step %}

### Find the invoice in the list

The **Unpaid** and **Overdue** tabs narrow it down.
{% endstep %}

{% step %}

### Click **Mark paid**

<figure><img src="https://2299783971-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FOhi7KtJ4vY1pDKwWu5SV%2Fuploads%2Fgit-blob-a0997cd03e9ef87112798daebd22bb22d5ea4f16%2Finvoice-row-mark-as-paid.png?alt=media" alt="Overdue invoice row with View, Details, Remind, and Mark paid buttons, above a paid invoice row that shows only View and Details"><figcaption><p>Use Mark paid to stop reminders after an offline payment.</p></figcaption></figure>
{% endstep %}
{% endstepper %}

## Expected result

The invoice status becomes **Paid**, a receipt goes to the customer, and reminders stop.

{% hint style="info" %}
Mark paid records a payment for the full amount. It isn't available when the invoice was already paid online through Stripe, or while a customer's online payment is in progress. That includes while they have Stripe's checkout page open without finishing (Stripe closes it after 24 hours). See [Payment notes next to the status](/readme/finances-invoices-and-payments/invoice-statuses-explained-paid-unpaid-overdue.md#payment-notes-next-to-the-status).
{% endhint %}

## Marked the wrong invoice, or the check bounced?

Open the row's **⋯** menu and choose **Undo payment**. Type a reason and confirm: the payment is removed, the invoice is open again, and the customer isn't notified. This is only offered for a payment you recorded by hand — to return a card or bank payment, use **Refund…**. See [Refunds & credit memos](/readme/finances-invoices-and-payments/refunds-and-credit-memos.md).

{% hint style="warning" %}

### Why this matters

If you don’t mark a manual payment as paid, automated messages can keep asking the customer to pay—even though you already received the money.
{% endhint %}

## Related pages

* [Finances overview (invoice list + filters)](/readme/finances-invoices-and-payments/finances-overview-invoice-list-+-filters.md)
* [Invoice statuses explained](/readme/finances-invoices-and-payments/invoice-statuses-explained-paid-unpaid-overdue.md)

<details>

<summary>Still stuck?</summary>

Email **<hello@shortcutco.com>** with the customer name + a screenshot of the invoice list.

</details>