> For the complete documentation index, see [llms.txt](https://docs.shortcutco.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.shortcutco.com/readme/mobile-app.md). # Mobile app (iPhone + Android) Shortcut Field is the Shortcut app for iPhone and Android: the same account and the same screens as the web, plus push notifications, GPS check-ins, camera photos, and offline mode for crews. Shortcut runs on your phone as a real app. It's called **Shortcut Field** in the app stores and shows up as **Shortcut** on your home screen. {% embed url="" %} Video: the Shortcut Field app on iPhone and Android (1:41). {% endembed %} * [**Get it for iPhone**](https://apps.apple.com/us/app/shortcut-field/id6762139938) (App Store) — iOS 15 or newer * [**Get it for Android**](https://play.google.com/store/apps/details?id=com.shortcutco.app) (Google Play) — Android 7 or newer You can also scan the QR code at [shortcutco.com/app/install](https://shortcutco.com/app/install), or from the **Shortcut for iOS & Android** card on your Dashboard. ## Who it's for Everyone on your team uses the same app, with the same login they use on the web. It isn't a cut-down version: everything you can do on the web, you can do in the app. * **Admins and office staff** get the full Shortcut (Dashboard, Messaging, Customers, Jobs, Calendar, Dispatch, Invoices, Costs, Timesheets, Reports, Chemicals, and Settings), with a tab bar along the bottom (**Today** or **Dashboard**, **Inbox**, **Dispatch**, **Add Lead**, **Menu**). You can run the business from the truck. * **Crew members** land on **Today**: their stops for the day in route order, with check-in, photos, notes, and Finish. See [Worker app overview](/readme/worker-app/worker-app-overview.md). Customers don't use the app. They pay invoices and approve estimates on the web. ## Install and sign in {% stepper %} {% step %} ### Install the app Open the link for your phone above and install it like any other app. {% endstep %} {% step %} ### Sign in with your Shortcut email and password The same login as the web. There's no separate account to create, and there's no sign-up inside the app: new companies start at [shortcutco.com](https://shortcutco.com), and new team members are invited from **Settings → Users** on the web first. {% endstep %} {% step %} ### Allow notifications and location when asked The app asks for **notifications** so it can tell you when your route changes, and for **location** so it can record where a crew checked in. You can change either later in your phone's Settings. {% endstep %} {% endstepper %} ## Push notifications The app can tap you on the shoulder when something changes. Notifications are set per person in **Settings → General → Notifications**, on the web or in the app. To get there in the app, tap **Menu**, tap your name at the bottom, then tap **Settings** and **Notifications**. On the web, click your name at the bottom-left of the sidebar, then **Settings**. Each alert has a **Push** switch (a notification on your phone), plus an **Email** switch when that alert can also be emailed. **My day** (crew members, and admins who ride along on a crew): | Notification | When you get it | | ------------------------ | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Your route changed** | The office adds a stop to your day or takes one away (*"Added: Jane Doe, 123 Elm St"*), or reorders the day so your next three stops change (*"Next: Jane Doe, 123 Elm St"*). Shortcut waits about a minute after the last change so a burst of edits arrives as one notification. Tap it to open **Today**; if Today is already open in the app, it refreshes on its own. | | **Morning route brief** | A morning heads-up with your stops for the day. | | **Task assigned to you** | Someone assigns you a task. | | **Automation updates** | An automation campaign has a step that notifies you or your assigned team. The notification shows the step's title and message. Admins tap through to the campaign; crew members land on **Today**. | **Business** (admins): | Notification | When you get it | | --------------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **New customer message** | A customer replies to a text from your shared Inbox. Tap it to open the conversation. | | **New lead** | A new lead comes in from your website form. The notification names them and shows the address and services they asked about, for example **New lead: Jane Doe** · *123 Elm St · Mowing, Aeration*. | | **Proposal accepted** / **Proposal declined** | A customer answers a proposal. | | **Job skipped / needs reschedule** | A crew skipped a stop or sent it back to the office. | | **Job rescheduled** | A visit was moved to a different day. | | **Worker added a field add-on** | A crew member added billable work during a visit. | | **Worker applied a visit discount** | A crew member changed a discount on a visit. | | **Payment received** | A customer paid an invoice online. The first payment of the day names the customer and amount (**Acme Lawn Co. paid $240.00** · *Invoice #1002 is paid in full.*). After that, one running total updates quietly in place, without a sound: **Payments today: 14 · $3,420.00** · *Latest: Acme Lawn Co. paid $240.00 · Invoice #1002*. Tap the total to open your invoice list. Payments you record yourself don't send a notification. | | **Invoices went overdue** | One or more invoices passed their due date. | | **Review feedback received** | A customer responded to a review request. | | **Morning dispatch brief** | A morning summary of the day's plan. | | **End-of-day wrap-up** | An evening summary of the day's results. | Between **9 pm and 7 am** in your company's time zone, most business notifications wait and arrive at 7 am, so overnight payments show up in the morning's total. **New customer message** and the **My day** notifications arrive right away. Emails are never held. On iPhone, notifications of the same kind stack together, and customer messages stack by conversation. A push notification can only reach a phone that has signed in to the app at least once; until then the Notifications page shows **Install Shortcut for push alerts** with the store links. Admins also pick a **Company notification language** (English or Español) on the same page. It's used for anyone who hasn't chosen a language of their own. {% hint style="warning" %} Settings → General → Notifications: switch Push on for the alerts you want on your phone. {% endhint %} ## Built for the field * **GPS check-ins.** When a crew member taps **Start** at a stop, or clocks in with [Time Clock](/readme/time-clock-and-timesheets.md), the app records where they were at that moment. Location is only captured at those moments, never tracked in the background. * **Camera photos.** **Add photo** opens the camera or the photo library. JPEG, PNG, and HEIC (the iPhone default) all work, up to 10 MB each. * **Works without signal.** Once the app has loaded the day, crews can keep going in a dead zone: * Starting and finishing stops, adding photos and notes, skipping, rescheduling, and clock punches are saved on the phone and sent when the signal comes back. * A yellow bar says **Offline. Showing last synced data.**, and each saved action says so, for example *"Completion queued. It will sync when you're back online."* **Today** shows how many changes are waiting, with a **Sync now** button. * Three things need a live connection: correcting a clock punch, deleting a photo, and opening or saving a chemical application record. Offline, a chemical visit shows **Reconnect to open record**. A chemical visit can't be finished until its record is completed, so fill in the record while you still have signal. ## Troubleshooting * **No notifications arriving.** Open **Settings → General → Notifications** and check **Push** is switched on for that alert. If the page says *Install Shortcut for push alerts*, sign in on the app once. Then check your phone's Settings → Notifications → Shortcut is allowed. * **"Started without GPS coordinates."** Location permission is off for the app. Phone Settings → Shortcut → Location → *While using the app*. * **"Camera access is off."** Phone Settings → Shortcut → Camera. * **Stuck on the offline screen.** The app needs to connect once to load your day. Get signal, pull down to refresh or tap **Sync now**. * **A crew member can't see their stops.** Same as on the web: check their team and today's assignment in Dispatch. See [Worker can't see jobs](/readme/worker-app/troubleshooting-worker-cant-see-jobs.md). ## Related pages * [Worker app overview](/readme/worker-app/worker-app-overview.md) * [Timesheets & Time Clock](/readme/time-clock-and-timesheets.md) * [Dispatch](/readme/dispatch.md) * [Your account](/readme/your-account.md)
Still stuck? Email **** with your phone model, whether you're on iPhone or Android, and a screenshot of what you see.